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Frequently Asked Questions
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.
Yes! We offer a 30-day money-back guarantee no questions asked.
If you need to update your shipping address, please email us immediately at sales@urbannorwood.com with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.
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For clothing, we recommend gentle cold washes, lay-flat or hang drying, and avoiding bleach or harsh chemicals to preserve fabric quality and color. When in doubt, always refer to the care label.
For shoes, spot clean with a damp cloth and use a soft brush for any dirt. For delicate materials, consider using a protective spray..
If you wish to cancel your order, please contact us immediately at sales@urbannorwood.com Cancellation requests are only possible before the order has been processed or shipped.
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verified purchasers
“best investment i’ve made in my wardrobe—polished yet effortless.” — daniel m.
“the quality feels premium the moment you put it on. zero regrets.” — sophia r.
“fits true to size and looks even better in person. already planning my next order.” — marcus l.
verified purchasers
“best investment i’ve made in my wardrobe—polished yet effortless.” — daniel m.
“the quality feels premium the moment you put it on. zero regrets.” — sophia r.
“fits true to size and looks even better in person. already planning my next order.” — marcus l.